Return Policy
We stand behind the quality of every jar of MycoNectar™. If you are not completely satisfied with your purchase, we want to make it right. Your trust in ALVARA matters more than any single transaction.
30-day satisfaction guarantee
We offer a 30-day satisfaction guarantee on all first-time purchases. If you are not satisfied with your product for any reason within 30 days of delivery, contact us and we will issue a full refund or replacement, no questions asked.
How to initiate a return
To initiate a return or request a refund, contact our team at alvara@alvara.life or 888-376-5760. Please include your order number and a brief description of your experience. Our team will respond within 1 to 2 business days.
Damaged or incorrect items
If you received a damaged, defective, or incorrect product, contact us within 7 days of delivery with a photo of the item. We will ship a replacement at no charge.
Subscription cancellations
You can pause, skip, or cancel your subscription at any time in your account, with no phone call required. To avoid being charged for an upcoming cycle, changes must be made at least 48 hours before your next billing date. Cancelling does not automatically trigger a refund for the current billing period unless requested within the 30-day satisfaction window.
Non-returnable items
For health and safety reasons, we are unable to accept physical returns of opened products. All refunds are processed as credits or direct refunds to the original payment method, so there is no need to ship the product back.
Refund processing
Approved refunds are processed within 5 to 7 business days and will be returned to the original payment method. Please allow an additional 3 to 5 business days for the refund to appear on your statement, depending on your financial institution.
Questions: alvara@alvara.life or 888-376-5760.